GUIDE

About delivery and shipping charges

Shipping Method Yu-Pack
Shipping Fee

Honshu, Kyushu, and Shikoku regions: 770 yen
Hokkaido and Okinawa: 1,100 yen

*Please contact us if you live on a remote island.

Regarding product arrival date Unless otherwise specified, in-stock items will be delivered within one week, but we will contact you later for out-of-stock or special order items.

We are closed on Saturdays, Sundays, national holidays, Golden Week, Obon, and the New Year holidays. Please note that we may not be able to deliver on the desired date as shipping arrangements may be made after the holidays.

For example, if you place an order on Friday, your order may be shipped on Monday after the weekend.
Important Notices for International Shipping ・Customs duties are the responsibility of the customer.
Please note that we cannot answer questions regarding customs fees or procedures.
- Delivery date and time cannot be specified.
・Due to the current global situation, we may not be able to ship to some regions.
- By law, we cannot accept changes to the declared amount.

Payment Method

Apple Pay You can make payments using the shipping address and payment method registered in your Apple account.
Google Pay You can make payments using the shipping address and payment method registered in your Google account.
Credit card payment VISA
MASTER
JCB
Diners
AMEX
Bank transfer ◆Please make the payment within 7 days after receiving the Mitsubishi UFJ Bank order confirmation email.
We will ship within one week after confirming payment.
We apologize, but please note that the transfer fee will be borne by the customer.

◆Please make the payment within 7 days after receiving the Rakuten Bank order confirmation email.
We will ship within one week after confirming payment.
We apologize, but please note that the transfer fee will be borne by the customer.

◆Please make the payment within 7 days after receiving the Japan Post Bank order confirmation email.
We will ship within one week after confirming payment.
We apologize, but please note that the transfer fee will be borne by the customer.
Cash on delivery Yu-Pack (cash on delivery)

・There is a fee of 330 yen.

Returns Policy

Return period   Within 1 week. However, the product must be unused.
*We will not accept returns if the product has been used at least once.
Return shipping charges   ◆ Customer pays for return shipping.
◆ Defective items and shipping errors: Our responsibility.
Defective items   In case of defective items, we will ship new items.
If the same item is out of stock, the decision will be made by mutual consultation between the two parties.

Description based on the Specified Commercial Transactions Act

Distributor IRONCLAD Co., Ltd.
Name of the General Manager Takayuki Shibata
address 720-2122
64-4 Shinyuno, Kannabe-cho, Fukuyama City, Hiroshima Prefecture
Explanation of charges other than the product price

◆Domestic shipping charges
Honshu, Kyushu, and Shikoku regions: 770 yen
Hokkaido and Okinawa: 1,100 yen

*Same price even for multiple orders.
*Free shipping for purchases over 22,000 yen.
*Shipping to overseas destinations will incur additional shipping fees. Please contact us for details.

◆ COD fee: 330 yen
*No handling fee for purchases over 22,000 yen.

◆ International shipping fee: 5,000 yen

*Customers are responsible for customs duties.
*We are unable to answer questions regarding customs fees and procedures.
*We will not be able to respond to any questions regarding customs fees or procedures.
*We may not be able to ship to some areas due to global conditions.
*Due to laws and regulations, we are unable to accept changes in the declared amount.

Application expiration date 2 weeks
Sales volume We will sell from one item.
Delivery time Unless otherwise specified, in-stock items will be delivered within one week. We will contact you later for out-of-stock or special-order items.
We are closed on Saturdays, Sundays, national holidays, Golden Week, Obon, and the New Year holidays. Please note that we may not be able to deliver your order on your requested date since we may arrange shipping after the vacations.
For example, an order placed on Friday may be shipped on Monday, after the weekend.
Payment Method ◆Cash on delivery: Yu-Pack cash on delivery *Customers are responsible for handling fees (flat rate of 330 yen).

◆Bank transfer: Transfer fees are borne by the customer.
(Items will be shipped after payment is confirmed.)

◆Credit cards: Various cards are accepted.
(Items will be shipped after payment is confirmed.)
Payment Deadline This will be within two weeks.
*However, if we do not hear from you, we will reply within one week.
Service Name Knife Gallery
telephone number 084-962-5222
email address staff@ironcladknives.com
Home page address http://knife-gallery.com