GUIDE
About delivery and shipping charges
| Shipping Method | Yu-Pack |
|---|---|
| Shipping Fee |
Honshu, Kyushu, and Shikoku regions: 770 yen *Please contact us if you live on a remote island. |
| Regarding product arrival date | Unless otherwise specified, in-stock items will be delivered within one week, but we will contact you later for out-of-stock or special order items. We are closed on Saturdays, Sundays, national holidays, Golden Week, Obon, and the New Year holidays. Please note that we may not be able to deliver on the desired date as shipping arrangements may be made after the holidays. For example, if you place an order on Friday, your order may be shipped on Monday after the weekend. |
| Important Notices for International Shipping | ・Customs duties are the responsibility of the customer. Please note that we cannot answer questions regarding customs fees or procedures. - Delivery date and time cannot be specified. ・Due to the current global situation, we may not be able to ship to some regions. - By law, we cannot accept changes to the declared amount. |
Payment Method
| Apple Pay | You can make payments using the shipping address and payment method registered in your Apple account. |
|---|---|
| Google Pay | You can make payments using the shipping address and payment method registered in your Google account. |
| Credit card payment | VISA MASTER JCB Diners AMEX |
| Bank transfer | ◆Please make the payment within 7 days after receiving the Mitsubishi UFJ Bank order confirmation email. We will ship within one week after confirming payment. We apologize, but please note that the transfer fee will be borne by the customer. ◆Please make the payment within 7 days after receiving the Rakuten Bank order confirmation email. We will ship within one week after confirming payment. We apologize, but please note that the transfer fee will be borne by the customer. ◆Please make the payment within 7 days after receiving the Japan Post Bank order confirmation email. We will ship within one week after confirming payment. We apologize, but please note that the transfer fee will be borne by the customer. |
| Cash on delivery | Yu-Pack (cash on delivery) ・There is a fee of 330 yen. |
Returns Policy
| Return period | Within 1 week. However, the product must be unused. *We will not accept returns if the product has been used at least once. |
|---|---|
| Return shipping charges | ◆ Customer pays for return shipping. ◆ Defective items and shipping errors: Our responsibility. |
| Defective items | In case of defective items, we will ship new items. If the same item is out of stock, the decision will be made by mutual consultation between the two parties. |
Description based on the Specified Commercial Transactions Act
| Distributor | IRONCLAD Co., Ltd. |
|---|---|
| Name of the General Manager | Takayuki Shibata |
| address | 720-2122 64-4 Shinyuno, Kannabe-cho, Fukuyama City, Hiroshima Prefecture |
| Explanation of charges other than the product price |
◆Domestic shipping charges ◆ International shipping fee: 5,000 yen *Customers are responsible for customs duties. |
| Application expiration date | 2 weeks |
| Sales volume | We will sell from one item. |
| Delivery time | Unless otherwise specified, in-stock items will be delivered within one week. We will contact you later for out-of-stock or special-order items. We are closed on Saturdays, Sundays, national holidays, Golden Week, Obon, and the New Year holidays. Please note that we may not be able to deliver your order on your requested date since we may arrange shipping after the vacations. For example, an order placed on Friday may be shipped on Monday, after the weekend. |
| Payment Method | ◆Cash on delivery: Yu-Pack cash on delivery *Customers are responsible for handling fees (flat rate of 330 yen). ◆Bank transfer: Transfer fees are borne by the customer. (Items will be shipped after payment is confirmed.) ◆Credit cards: Various cards are accepted. (Items will be shipped after payment is confirmed.) |
| Payment Deadline | This will be within two weeks. *However, if we do not hear from you, we will reply within one week. |
| Service Name | Knife Gallery |
| telephone number | 084-962-5222 |
| email address | staff@ironcladknives.com |
| Home page address | http://knife-gallery.com |